Privacy Policy
Last updated: May 2026
1. Information We Collect
When you use Flourish, we collect information you provide directly: your name, phone number, email address, delivery address, and payment details. We also collect usage data such as browsing history, search queries, and device information to improve your shopping experience.If you use our Skin Analysis feature, any photos you upload are used only for immediate analysis and are never stored—neither on our servers nor your device.
(বাংলা) স্কিন অ্যানালাইসিসের জন্য আপলোড করা ছবি শুধু বিশ্লেষণের জন্য ব্যবহৃত হবে, কোথাও সংরক্ষিত হবে না।
2. How We Use Your Information
We use your information to process orders and payments, arrange delivery through our courier partners, send order updates via SMS and WhatsApp, provide customer support, personalize product recommendations, and improve our services. We may send promotional offers with your consent, which you can opt out of at any time.
3. Information Sharing
We share your delivery information with our courier partners (Pathao, RedX, Steadfast, etc.) solely for order fulfillment. We share payment details with our payment processors (aamarPay, bKash, Nagad) to complete transactions. We do not sell your personal information to third parties. We may disclose information if required by law or to protect our rights.
4. Data Security
We implement industry-standard security measures including SSL encryption for all data transmission, hashed password storage, and secure payment processing. Access to personal data is restricted to authorized employees who need it to provide our services.
5. Your Rights
You can access, update, or delete your personal information through your account settings or by contacting us at support@flourish.com.bd. You can opt out of marketing communications at any time. You can request a copy of all data we hold about you.
6. Cookies
We use essential cookies to keep you logged in and remember your cart. We use analytics cookies to understand how customers use our website so we can improve it. You can manage cookie preferences through our consent banner.
7. Children's Privacy
Flourish is intended for use by people aged 13 and older. We do not knowingly collect personal information from anyone under 13 in any country, or under the age of legal consent in their region. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at support@flourish.com.bd and we will delete the information from our records as quickly as possible. Customers between 13 and 18 should review these terms with a parent or guardian. We do not target advertising to minors and do not include minors in custom audiences sent to advertising platforms.
8. Account Deletion
You can delete your Flourish account at any time from the mobile app (Profile → Settings → Delete Account) or by emailing support@flourish.com.bd from the email associated with your account. Once verified, we will permanently delete your personal information within 72 hours, including your skin profile, order history, saved addresses, and any custom audience memberships on third-party advertising platforms. We may retain limited records (e.g. invoices) where required by Bangladeshi tax and accounting law for the legally mandated retention period.
9. Contact
For privacy-related questions, contact us at support@flourish.com.bd or call 09678-333333. Flourish Beauty Ltd., Gulshan Avenue, Dhaka 1212, Bangladesh.